ONE SOURCE BUILDING — Privacy Policy
Effective date: 12 October 2026
1. INTRODUCTION
ONE SOURCE BUILDING (“we”, “us”, “our”) operates https://onesourcebuilding.com.au/ (the “Site”). This Privacy Policy explains what information we collect, how we use it, and your choices about the information you provide to us, in accordance with Australia’s Privacy Act 1988 (Cth).
2. INFORMATION WE COLLECT
- Information you give us through forms on the Site, such as your name, email address, phone number and message content
- Information you give us if you register on the Site, such as your username, email and encrypted password
- Billing and payment details, which are processed securely by our third-party payment provider. We do not store your credit card details
- Messages and details you provide through our website chatbot, such as your name, contact details and project details
- Information about how you interact with the Site, collected through session recording technology (see Section 6)
- Cookies and similar technologies (see Section 5)
- Analytics data, including page views, time on site, and device and browser type, collected through analytics tools
- Your email address, if you subscribe to our newsletter or email updates
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- provide and operate the Site
- respond to your requests and enquiries, prepare quotes and provide customer service
- process orders and payments, where applicable
- send you updates and marketing communications, if you have consented to receive them
- analyse and improve the Site and your experience on it
- carry out other purposes permitted by law.
4. THIRD-PARTY SERVICES
We use third-party analytics services (such as Google Analytics), advertising services (such as Google Ads and the Meta Pixel) and payment processors. These providers may access information about you when you visit the Site or interact with our ads or content on other websites.
We also use third-party providers to operate our website chatbot and session recording tools on our behalf (see Section 6).
5. COOKIES
The Site uses cookies so you can access and use it efficiently, and to help us understand how you use it. Some cookies are set by the third-party services described in Section 4. You can control or disable cookies through your browser settings. However, the Site may not work correctly if you disable cookies.
6. WEBSITE CHATBOT AND SESSION RECORDING
Website chatbot
Our Site provides a chatbot to help with questions and enquiries. It may use artificial intelligence or automated technology and may be operated by a third-party provider on our behalf.
Information you enter into the chatbot, such as your name, contact details, project details and the content of your messages, may be collected, stored and reviewed by us and our provider. We use it to respond to your enquiry, prepare quotes, follow up with you and improve our service.
Please do not enter payment card details, passwords or unnecessary sensitive information into the chatbot.
Session recording
We use session recording technology that records how visitors interact with the Site. This includes pages visited, clicks, scrolling and mouse movements, and navigation through the Site. We use these recordings to find problems on the Site, improve navigation and improve the customer experience. We take reasonable steps to mask passwords and payment details in these recordings, and we do not use them to identify you beyond any details you choose to provide to us.
Where this information is stored
Our chatbot, session recording, analytics and advertising providers may store or process information outside Australia, including in the United States. We take reasonable steps to ensure these providers handle personal information in a manner consistent with the Australian Privacy Principles.
7. DATA RETENTION & SECURITY
We keep your personal information only for as long as necessary for the purposes set out in this Privacy Policy, or as required by law. We hold it securely, using appropriate technical and organisational measures to prevent unauthorised access, disclosure or alteration.
8. YOUR RIGHTS
You can ask to access, correct or export the personal information we hold about you. You can also withdraw your consent to receive marketing communications at any time. To do any of these, contact us at [email protected].
9. CHILDREN’S PRIVACY
The Site is not intended for children under the age of 13 (or the minimum age required by law in your jurisdiction), and we do not knowingly collect personal information from children.
10. CHANGES TO THIS POLICY
We may change this Privacy Policy at any time. When we do, we will post the updated policy on this page and update the effective date at the top.
11. CONTACT US
If you have any questions about this Privacy Policy, please contact us:
Email: [email protected]
Phone: 0412 054 048
Website: https://onesourcebuilding.com.au/